Empowering Leaders to Excel | Executive Leadership Coach with 18 Years of Utility Experience | Mother of 4 | Community Advocate
The Early Years
Lindsey Schiel’s journey began at Kettering University, where she earned her Bachelor’s degree in Industrial Engineering from 2000 to 2004. Her thirst for knowledge didn’t stop there. She furthered her education at the University of Phoenix, earning an MBA between 2006 and 2008.
Key Takeaways
- Lindsey’s journey is a testament to continuous learning and growth.
- Her diverse experience across different roles has equipped her with a unique perspective and a wealth of expertise.
- Lindsey’s leadership journey underscores the importance of people-centered leadership and operational efficiency
The Formative Experience at General Motors
Lindsey’s professional journey started at General Motors as a Co-op Student from January 2001 to September 2004. During her time there, she worked in multiple business units during 12-week rotations, gaining a wealth of experience and a broad understanding of the industry.
The Leap into Consumers Energy
In January 2005, Lindsey joined Consumers Energy as a Professional Entry Program Engineer. She quickly gained knowledge of multiple departments, assisting with statewide training and implementation of GPS and TrackStar.
The Rise to Senior Engineer
From June 2006 to March 2012, Lindsey served as a Senior Engineer at Consumers Energy. She drove operational excellence in Gas and Electric Meter shop operations, leading a team of gas technicians. Lindsey spearheaded the implementation of a new meter type to support “Lost and unaccounted for” metering initiatives, including FloCal implementation, top 200 Commercial and Industrial (C&I) customer project, and the Ford right-sizing initiative. She conducted evaluations on emerging gas and electric metering technologies, maintaining regular communication with vendors. Lindsey played a key role in the electric and gas AMI implementation.
The Transition to Leadership
Lindsey’s leadership journey began in March 2012 when she became a Performance Excellence Leader. Overseeing seven projects across various business units, she delivered tangible results, generating over $250,000 in savings within the initial 12 months. Lindsey successfully implemented 5-S methodologies in four large maintenance facilities, optimizing operational efficiency and organizational effectiveness.
The Customer Experience Journey
In March 2014, Lindsey took on the role of ASP Customer Experience Manager. She successfully collaborated with a third-party call center to enhance processes and elevate customer interactions. Through strategic initiatives and hands-on management, she optimized the customer service journey, ensuring seamless and positive experiences. Lindsey implemented process improvements and training programs, fostering a customer-centric culture within the call center. The result was improved satisfaction levels and strengthened relationships with both customers and the external service provider.
The Compliance Era
In November 2021, Lindsey became the Senior Manager Compliance at Consumers Energy. She directed comprehensive compliance efforts, reporting, and audits with a focus on maintaining effective relationships with regulatory authorities, suppliers, and customers. Lindsey skillfully prepared records and data for regular audits, contributing to the company-wide risk assessment initiatives. She played an instrumental role in enhancing business processes and controls.
The Leap into Executive Coaching
In August 2023, Lindsey embarked on a new journey as an Executive Career/Leadership Coach. Committed to empowering individuals for peak performance in both their professional and personal spheres, Lindsey specializes in leadership development, strategic planning, and executive presence. She adopts a holistic approach to coaching, guiding individuals in optimizing their mindset, fostering increased energy, confidence, and purpose in their professional and personal lives.
Lindsey is passionate about working with leaders at all levels. She believes that everyone has the potential to lead and make a significant impact in their organizations. With her guidance, leaders can uncover their unique leadership style, overcome challenges, and lead their teams more effectively. Lindsey is open to working with leaders from various industries, helping them to unlock their potential and achieve their professional goals. Her mission is to create a positive ripple effect in organizations by empowering one leader at a time.
Through her coaching, Lindsey aims to create a world where every leader is empowered to make a difference, and every team member feels valued and inspired. She is not just a coach, but a partner in her clients’ leadership journey, providing them with the tools and strategies they need to excel. Whether you’re a seasoned executive looking to refine your leadership skills or an emerging leader seeking guidance, Lindsey is ready to support you on your leadership journey.
5 Leadership Lessons
- Continuous Learning: Embrace opportunities to learn and grow.
- Operational Efficiency: Strive for optimization in all aspects of operations.
- People-Centered Leadership: Prioritize the needs and growth of your team.
- Customer-Centric Approach: Always strive to enhance the customer experience.
- Holistic Development: Foster growth in both professional and personal spheres.
Editorial Notes
Lindsey Schiel’s journey is a powerful narrative of leadership, empowerment, and continuous growth. Her story serves as an inspiration for aspiring leaders, underscoring the importance of continuous learning, operational efficiency, and people-centered leadership. As she continues to empower others through her role as an Executive Career/Leadership Coach, Lindsey’s impact extends beyond her immediate sphere, inspiring others to reach their full potential.